Pushpay takes security seriously and uses the best tools in the industry to ensure your safe use of our platform. If you give through the Pushpay app on your mobile device, we recommend you secure your phone by locking it and keeping your Pushpay passcode to yourself.
If your phone is ever lost, stolen or you suspect your account has been compromised, it is important that you take immediate action. We recommend taking the following steps to secure your device:
- Revoke access to the lost device
- Check your details
- Contact us if you suspect any transactions are fraudulent
Step One: Revoke access to devices
- Log in to your Pushpay account at pushpay.com/login.
- Click Security on the left side menu.
- Click the X next to the device that you wish to revoke access to your Pushpay account.
- Click Yes to confirm this action.
If you have only used the Pushpay app to log in and have lost your phone, you will have to create a new password using your email address instead of your mobile number. See Setting a password for more information.
Step Two: Check your details
If your phone has been stolen or lost, we recommend you transfer your mobile number to a different mobile device. Speak to your carrier for assistance. In addition to this, we recommend regularly changing your password or passcode and checking your email address is up to date, so we can send you useful alerts.
- Open the Pushpay app and reset your passcode
- Login to pushpay.com, click security on the left side menu, and update your password
- Check your email address is accurate
Step Three: Contact Support if necessary
We recommend keeping a close eye on your financial transactions during this period and that you are aware of and report anything that seems suspicious. In the suspicious activity is identified, we recommend contacting your bank or card issuer in addition to notifying Pushpay support by emailing firstname.lastname@example.org.
See Secure devices with Pushpay for more information on keeping your account secure.